Admission
Except for emergency cases, the patient is admitted to the hospital by appointment. The admission is recommended by the specialist during the patient’s outpatient consultation.
Before admission, the patient is counseled by the front desk executive regarding the treatment package which includes:
- Estimated bill amount
- The average length of stay
- Various modes of payment accepted
- Documents to bring on the day of admission
On arrival of the patient for admission, the IPD Registration staff completes the admission formalities and allows the room to the patient. The patient will be escorted to the concerned ward and the Patient Relation Coordinator will orientate the patient to the ward and the facilities available. The Patient will then be checked by the ward doctor – this involves taking a detailed medical history, measuring and recording the vital parameters by the nursing staff and ordering of tests if necessary.
During the patient’s stay in the hospital, he/she will be attended by a team of doctors comprising of medical specialists, assisted by medical officers and resident. Every care is taken in respect of patient care, treatment, meals, dress, and health recovery.
The daily routine in the ward includes activities such as ward rounds by doctors, medication, investigations (if required), meals, visiting hours and bedtime. If required, the doctors operate the patient as part of the treatment.
The patient’s medical records and information on their medical condition are confidential. We will only share this information with the patient and the next-of-kin. If the immediate family members wish to know more about the patient’s condition, they can approach the appropriate coordinator to arrange for the convenient time to meet the concerned doctor.
Mode of payment is either cash or credit/debit cards (MasterCard, Maestro, and Visa).
Discharge
Discharge of the patient will be authorized as per the doctor’s opinion.
In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a ‘Discharge against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter.
Your Summary Report/Discharge Card will be given to you by the IPD Billing department staff.
Please submit the visitor passes at the billing department at the time of discharge failing which an additional charge of Rs.500/- will be added to your total bill amount.
Any refund will be paid by cash/ cheque at the time of discharge
All outgoing telephone calls (LOCAL/STD/ISD) will be charged in the final bill.